Cancellation Policy
How to Cancel
If you wish to cancel any service from GrayNovaHub, you can submit a cancellation request at any time. Once received, our team will process your request within 5 business days.
Any payments made for services not yet delivered at the time of cancellation may be eligible for a refund in accordance with our Refund Policy.
Cancellation Rules
No refunds will be provided for milestones or services that have already been completed.
If cancellation occurs during an active milestone, you may be eligible for a 25% refund for that particular milestone.
Any work finished prior to your cancellation request will be billed as per the agreed terms.
Refund Policy
Pro-Rata Refunds
If you have paid for a service in full, you may qualify for a pro-rata refund for the unused portion. To be eligible, your cancellation request must adhere to the notice period stated in the Cancellation Policy.
Cancellation After Work Begins
If a project is cancelled after work has started but before completion:
You will be charged for all work completed up to the cancellation date.
Any payment for work not yet performed will be refunded appropriately.
Refund Eligibility
At GrayNovaHub, we handle every project with professionalism and commitment to deliver agreed results.
Refunds may be considered based on:
The type of service purchased
Terms outlined in the project agreement or service contract
The specific circumstances surrounding the refund request
Refund Process
Submit a Request:
All refund requests must be submitted in writing via email to our support team.
Processing Time:
Requests are reviewed and processed within 14 business days from the date of submission.
Refund Method:
Approved refunds will be issued via the same payment method used for the purchase, or another method agreed upon with the client.
Contact Us
For any questions or concerns regarding cancellations or refunds, please reach out to our support team at GrayNovaHub through the contact information provided on our website graynovahub.com.